We hope that you love your items from The Firefighter Shop; however, if for any reason you're not happy with your order we offer returns to all customers. The items must be in their original condition and we must be informed before sending items back. Simply contact us within three days of receipt and return the item within 10 days for a full refund of the purchase price. (Shipping fees will not be refunded).
If an item is damaged or faulty on arrival, please let us know asap within three days and we will refund or replace your order.
Contact us at firstname.lastname@example.org.